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about H.I.S. Tours Bangkok

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H.I.S. Travel Wonderland Bangkok



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FAQs

General Questions

What is H.I.S.?

H.I.S. Tours Company was set up in Bangkok as a branch office of H.I.S. in Japan, one of the leading travel agent in Japan, in March 1997. After opening, we have been supporting many customers come from Japan and other countries including Thai customers.

Where is H.I.S. Bangkok Branch located?

1. H.I.S. Travel Wonderland Bangkok is located in Interchange 21 Building where is close to BTS Asoke station and MRT Sukhumvit station as well. The address is [Interchange 21 Building UL Floor, Sukhumvit Road, Klongton, Wattana, Bangkok 10110].

 

2. Inbound section is located in Times Square Building where is close to BTS Asoke station and MRT Sukhumvit station as well. The address is [246 Times Square Building, 11th Floor, Sukhumvit Road, Bangkok 10110].

Please tell me business hours.

1. Travel Wonderland Bangkok opens from 9.30am to 6.00pm.

2. Inbound Section opens from 9.00am to 5.30pm.

Are there any other branches in Thailand?

Yes, H.I.S. branch offices are in Bangkok, Pattaya, Sriracha, Phuket and Chiangmai. We sell air tickets, package tours, optional tours and hotel coupon, etc. except Phuket Branch which only sells optional tours.

Do you recruit any staffs?

Please see this page.

Air Flight Tickets

How can I book a reservation?

[Booking by coming to our office]

It is also possible to issue air tickets and make a payment later after air tickets were reserved. But in this case, please issue air tickets and make a payment by one week before departure date. (There is a different condition with a different time limit for issuing tickets of each time)

[Booking by telephone]

Please pay and issue tickets immediately when the departure date is less than one week or the departure on that day.

[Booking by E-mail or FAX]

Please fill in following details when booking by E-mail or FAX.

* Passenger name as shown in passport (every passenger's name)
* Departure date
* Airline carrier
* Date of birth (In case passengers include children)
* Seat requrement (if you need)

Please tell me how to pay.

You can choose how to pay as follows.

[Pay at H.I.S. office]

1. Pay by cash

You can pay in Thai Baht, US Dollar, and Japanese Yen
(When you pay in US Dollar or Japanese Yen, changes will be converted into Thai Baht)

2. Pay by credit cards (VISA, MASTER, JCB, AMEX, and Diners club)
Please ask our staff for service charge


[How to pay by other methods]

1. Bank transfer (The transfer commission becomes a customer's share )

After transferred money, please send us your pay-in slip by e-mail or fax.

<Using by Payment Slip>
Please download this payment slip for H.I.S. here, and fill in and bring to "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank".

<Paying by ATM machine>
If you have an account of "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank", you can make a payment from ATM machine. Paying step is as follows,
   a) Select "Current Account"
   b) Input company code of H.I.S. as follows,

H.I.S. Bank Code
Kasikorn Bank:40283 Bangokok Bank:26468 Siam Commercial Bank:0444

   c) Input Customer number (Our staff will provide 6 digits code after comfirming booking)
(Regarding to using ATM, please refer this link.)

2. Pay as mail order by credit card

We can receive only VISA, MASTER, and JCB when you pay as mail order.
(Please ask our staff for service charge)
A prescribed form is sent by e-mail or fax, please sign after confirming customer information. Please reply to our office by fax after filled in the form.

3. Pay by cheque

・Please prepare cheque by mentioned payment date.
・Because it might take time for confirming your payment, it is not likely to be able to receive it for the application for the verge.

4. Pay when our messengers deliver air tickets

We will visit only Bangkok metropolitan to customer’s residence and office (Delivery on the same day could not be guaranteed). The acceptance time of delivery is set up to 5:30 pm from 9:30 am.
You can pay in Thai Baht, US Dollar, and Japanese Yen. (Please let our staff know in advance if you need to pay in US Dollar or Japanese Yen)

I would like to cancel / change the booking.

Please note that it may not possible to repay it for the discount air ticket. Please inquire an uncertain point when you reserve air ticket. (Application from reservation on August 1, 2007)

Cancellation charge (Per person)

Travel contract
release day
Per person
Before issuing the airline ticket Whole line No charge
After issuing the airline ticket International flight Economy class --- 6,000baht
(Summoning flight : after issuing 8,000baht
Business --- 8,000baht
Domestic flight 1,500baht
  • Please offer the report of the cancellation to each branch.
  • The above-mentioned regulations make it assumes application only when report will be gotten by day before boarding expected date.
  • There might separately be claimed from airline for cancellation by no report.
  • Cancellation fee will be collected in full amount when airline ticket price does not come up to above-mentioned cancellation fee.
  • Please get confirmation in various conditions and required documentation, etc. in the country of going in and out of each country by customer oneself.
  • In case we need to repay, cancellation fee is repaid and balance repays amount that is.
  • Repayment makes it assume either of returning by coming to our office or transfer to your bank account.
  • Repayment is received only to person in question of boarding schedule in case of coming to the office (please bring your unused air ticket together with receipt)
  • Handling charge according to repayment makes it assume the load of customers for cancellation by customer’s convenience.
  • There is a part of bank that does not handle it either.

Regulations differ from the above regarding the repayment condition after issuing air tickets

  • After air ticket is issued : It is not possible to repay it.
  • Cancellation charge (When differing from the above-mentioned cancel charge)
  • The amount of the repayment is decided after the adjustment procedure with the airlines ends. (*It might take around three or six months. )

*The change by following reasons, we cancel your reserved flight and reserve again as a new booking.
Change or correction of passenger’s spelling or in case of not becoming a pledge by reason such as your reservation in a waiting list after changing the request.

Do I need to re-comfirm tickets by myself?

If you have a reconfirmation-required air ticket, please reconfirm by yourself.

I have an open flight ticket. How can I change the flight after  ticket is issued?

Regarding open ticket, please request to airlines to change flight by yourself after ticket is issued.

Please tell me the time limit of issuing air ticket.

Basically, time limit for issuing air ticket is one week before departure date but it may differ because of peak season, airlines, and so on.

How can I get the air ticket?

[Pay and get a ticket at H.I.S. branches]

Please visit to H.I.S. branch office and pay for air tickets within business hours.

Branch Holiday Business Hours
Bangkok
(Travel Wonderland)
- 09:30 - 18:00
Bangkok
(Inbound)
- 09:00 - 17:30
Pattaya - 10:00 - 19:00
Sriracha Wednesday 10:00 - 19:00
Chiangmai - 09:00 - 17:30

Please pay before the time limit of issuing the air ticket.
(If you miss the time limit, your booking will be cancelled.)

[Get air tickets sending by mail]

Please tell us in advance in case you request to get air ticket by mail. It requires sending time, so if departure time is closer, you may not use this service.

Does it coat except the air ticket price?

We will charge you local tax, air flight insurance fee, fuel surcharge fee and airport tax separately from air ticket price. Costs may differ without prior notice.

Can I apply the Frequent Flyer Program (FFP) at the office?

Please ask directly to airlines by yourself.

Do I need to care about buying air tickets? (an exemptions clause)

[Utilization requirement for discount air tickets]

  • A final charge will be fixed when air ticket is issued. Please acknowledge when charge is changed by convenience of airlines, we may collect difference charge.
  • It requires a handling charge to change and to cancel after air ticket is issued.
  • It cannot board other airlines.
  • It requires a handling charge to repayment after ticket is issued and there is a part of thing of an possible repayment.
  • As a rule, it is not possible to change the routing.

[Other notice]

  • Please make confirmation of your departure time with airlines on departure date. Please note that our company cannot take the responsibility even if your confirmation is neglected and it missed it.
  • Please make a phone call by a personal call from foreign countries. Please acknowledge we do not receive a collect call. We will pay the call charge in case our responsibility.
  • In connected flight, even if reservation is confirmed in Bangkok, you are not likely to be able to transfer flight in the local for communication circumstance in each country or other reasons. In that case, our company will not assume responsibility, so please take care of your travel by yourself.
  • Please join a traveling abroad insurance. (our company does not treat. )

[Exemptions clause]

Please note that H.I.S. company cannot assume the responsibility when it damages by the matter means that customers illustrates as follows:

  • When reservation is cancelled for reasons that customers neglect the reconfirmation of reservation and confirmation of departure time by 72 hours before (on the inbound flight). (Especially, please reconfirm it directly in a local office of each airline during peak season.
  • When departure flight is cancelled and changed date by the reasons of natural disaster, strange ground, war disturbances, riot, alliance walkout, strike, hijack, or airline’s convenience.

  • When you cannot board onto flight or go in and out country by Thailand’s and other countries’ immigration-control and refugee-recognition act for reasons the lack of passport at the remaining validity term and incompleteness of visa. (Especially, please note it for one way air ticket). Please follow a procedure for re-acquisition promptly when remaining validity term of passport is under one year.

  • When reservation is cancelled by overbooking, or boarding is refused.
  • When you lost or were stolen air ticket. (As a rule, it is not possible to reissue)
  • When it is not possible to board as customer comes late for check-in time. (basically, two hours before departure time).

  • When name shown in passport and name as shown in air ticket is different.
  • When you cannot reserve return flight for the reasons you have not reserve return flight (in case of open ticket).

Hotel Coupon

What kinds of hotel coupon do you sell?

Now, we handle hotel coupons in Japan. Near future, we are going to handle worldwide hotels.

How can I make a reservation?

  • You can make a reservation by [Coming to H.I.S. office] [Telephone] [E-Mail] [Fax].
  • Please inform us your information as follows;
    * Hotel Name
    * Room Type
    * Your Budget
    * Every Guests' names (as shown in passport)
    * Nationality
    * Number of necessary beds, rooms

Please tell me the payment method.

You can choose method of payment as bellows:

[Pay at H.I.S. office]

1. Pay by cash

You can pay in Thai baht, US dollar and Japanese yen.
(When you pay in US dollar and Japanese yen, the change will be Thai baht.)

2. Pay by credit cards (VISA, MASTER, JCB, AMEX, and Diners club)
Please ask our staff for service charge.


[How to pay other than coming to our office]

1. Bank transfer (The transfer commission becomes a customer's share )

After transferred money, please send us your pay-in slip by e-mail or fax.

<Using by Payment Slip>
Please download this payment slip for H.I.S. here, and fill in and bring to "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank".

<Paying by ATM machine>
If you have an account of "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank", you can make a payment from ATM machine. Paying step is as follows,
   a) Select "Current Account"
   b) Input company code of H.I.S. as follows,

H.I.S. Bank Code
Kasikorn Bank:40283 Bangokok Bank:26468 Siam Commercial Bank:0444

   c) Input Customer number (Our staff will provide 6 digits code after comfirming booking)
(Regarding to using ATM, please refer this link.)

2. Pay as mail order by credit card

We can receive only VISA, MASTER, and JCB when you pay as mail order.
(Please ask our staff for service charge).
A prescribed form is sent by fax or e-mail. Please sign after confirming customer information. Please reply to our office with fax after filled in the form.

3. Pay by cheque

・Please prepare cheque by mentioned payment date.
・Because it might take time for confirming your payment, it is not likely to be able to receive it for the application for the verge.

4. Pay when our messengers deliver coupon

We will visit only Bangkok city to customer’s residence and office. (Delivery on the same day could not be guaranteed).
The acceptance time of delivery is up to 5:30 pm from 9:30 am. You can pay in Thai Baht, US Dollar, and Japanese Yen. (Please let our staff know in advance if you need to pay in US Dollar or Japanese Yen)

I would like to cancel booking.

Cancellation charge for Hotels
The day of cancelletion
(Reckoning the day before of staying day)
Cancellation charge
Up to 10days before the date of arrival no charge
After 10days the date of arrival 50%
Less than 5days the date of arrival 100%
In case of no-show 100%

Japan Tour (Japan packages)

What kinds of holiday tour do you sell?

Now, we handle package tour to Japan.

How can I book a reservation?

  • You can apply the booking package tour by [Coming to H.I.S. office] [Telephone] [E-Mail] [Fax].
  • Please inform us your information as follows;
    * Name of Package Tour
    * Room Type
    * Your Budget
    * Name of every people who join the package tour (every person as shown in passport)
    * Nationality
    * Number of necessary beds, rooms

Please tell me how to pay.

You can choose method of payment as bellows:

[Pay at H.I.S. office]

1. Pay by cash

You can pay in Thai baht, US dollar and Japanese yen.
(When you pay in US dollar and Japanese yen, the change will be Thai baht.)

2. Pay by credit cards (VISA, MASTER, JCB, AMEX, and Diners club)
Please ask our staff for service charge.

[How to pay other than coming to our office]

1. Bank transfer (The transfer commission becomes a customer's share )

After transferred money, please send us your pay-in slip by e-mail or fax.

<Using by Payment Slip>
Please download this payment slip for H.I.S. here, and fill in and bring to "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank".

<Paying by ATM machine>
If you have an account of "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank", you can make a payment from ATM machine. Paying step is as follows,
   a) Select "Current Account"
   b) Input company code of H.I.S. as follows,

H.I.S. Bank Code
Kasikorn Bank:40283 Bangokok Bank:26468 Siam Commercial Bank:0444

   c) Input Customer number (Our staff will provide 6 digits code after comfirming booking)
(Regarding to using ATM, please refer this link.)

2. Pay as mail order by credit card

We can receive only VISA, MASTER, and JCB when you pay as mail order.
(Please ask our staff for service charge)
A prescribed form is sent by fax or e-mail. Please sign after confirming customer information. Please reply to our office with fax after filled in the form.

3. Pay by cheque

・Please prepare cheque by mentioned payment date.
・Because it might take time for confirming your payment, it is not likely to be able to receive it for the application for the verge.

4. Pay when our messengers deliver coupon

We will visit only Bangkok city to customer’s residence and office. (Delivery on the same day could not be guaranteed).
The acceptance time of delivery is up to 5:30 pm from 9:30 am. You can pay in Thai Baht, US Dollar, and Japanese Yen. (Please let our staff know in advance if you need to pay in US Dollar or Japanese Yen)

I would like to cancel the booking.

Cancellation charge for Package Tour
The day of cancelletion
(Reckoning the day before of staying day)
Cancellation charge
Cancel 30 days prior departure Reserves the right to refund partial service*
Cancel within 21 – 29 days prior departure 50%
Cancel within 15 days prior departure 100%

 

* Reserves the right to refund partial service cause by some costs have been paid in advance.

Japan Tour (Optional tour)

What kinds of optional tour do you sell?

Now, we handle optional tour in Japan.

How can I make a reservation?

You can apply the booking optional tour by [Coming to H.I.S. office] [Telephone] [E-Mail] [Fax].

Please tell me how to pay.

You can choose method of payment as bellows:

[Pay at H.I.S. office]

1. Pay by cash

You can pay in Thai baht, US dollar and Japanese yen.
(When you pay in US dollar and Japanese yen, the change will be Thai baht.)

2. Pay by credit cards (VISA, MASTER, JCB, AMEX, and Diners club)
Please ask our staff for service charge.


[How to pay other than coming to our office]

1. Bank transfer (The transfer commission becomes a customer's share )

After transferred money, please send us your pay-in slip by e-mail or fax.

<Using by Payment Slip>
Please download this payment slip for H.I.S. here, and fill in and bring to "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank".

<Paying by ATM machine>
If you have an account of "Kasikorn Bank", "Bangokok Bank"or "Siam Commercial Bank", you can make a payment from ATM machine. Paying step is as follows,
   a) Select "Current Account"
   b) Input company code of H.I.S. as follows,

H.I.S. Bank Code
Kasikorn Bank:40283 Bangokok Bank:26468 Siam Commercial Bank:0444

   c) Input Customer number (Our staff will provide 6 digits code after comfirming booking)
(Regarding to using ATM, please refer this link.)

2. Pay as mail order by credit card

We can receive only VISA, MASTER, and JCB when you pay as mail order.
(Please ask our staff for service charge)
A prescribed form is sent by fax or e-mail. Please sign after confirming customer information. Please reply to our office with fax after filled in the form.

3. Pay by cheque

・Please prepare cheque by mentioned payment date.
・Because it might take time for confirming your payment, it is not likely to be able to receive it for the application for the verge.

4. Pay when our messengers deliver coupon

We will visit only Bangkok city to customer’s residence and office. (Delivery on the same day could not be guaranteed).
The acceptance time of delivery is up to 5:30 pm from 9:30 am. You can pay in Thai Baht, US Dollar, and Japanese Yen. (Please let our staff know in advance if you need to pay in US Dollar or Japanese Yen)

I would like to cancel the booking.

Cancellation charge for Optional Tour
The day of cancelletion
(Reckoning the day before of staying day)
Cancellation charge
Up to 25days before departure no charge
From 20-15days before departure 30%
From 14-10days before departure 40%
From 9-5days before departure 50%
From 4-3days before departure 80%
Less than 2days or the day of optional tour /
In case of no-show
100%

Train Ticket

How can I make a reservation? (Thai Railway)

The Thai National Railways ticket should reserve and issue in the same time. Tickets cannot be issued later by putting the reservation in advance.
Customers who hope for reservation and issue ticket, please visit to our office. The vacant seat situation is examined with a reservation terminal system and ticket is issued then and there. (There is a route that cannot be issued on the same day by Thai National Railways regulations).Reservation by phone call, fax, and e-mail are not received.

I would like to cancel / change reservation. (Thai Railway)

Cancellation charge
The day of cancelletion / changing
(Reckoning the day before of departure day)
Cancellation /
Changing charge
After issuing to 4 days ago 50%
Three days before after tickets is issued to before one hour leaving (The thing that can be canceled one hour ago is a condition from the Bangkok branch to Thai National Railways.) 75%
After before one hour departure 100%